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Privacy Policy

Ricloud Inc. ("Ricloud," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, www.ricloud.ai (the "Site"), or interact with us through our public communication channels.

As a business-to-business (B2B) high-performance AI cloud and infrastructure provider, our Site is intended for corporate enterprises, developers, and institutional partners. It is not intended for consumers or individuals under the age of 18.

1. INFORMATION WE COLLECT AND PROCESS
We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you ("Personal Information"). We collect this information through two primary pathways:


A. Information You Provide Voluntarily
When you interact with our Site, submit an inquiry, or request details regarding our GPU cloud services, we may collect:

  • Identifiers: First and last name, corporate email address, corporate telephone number, and postal address.

  • Professional/Employment Information: Job title, department, company name, industry, and the nature of your enterprise's computational or data center requirements.

  • Inquiry Content: The text of any messages, project scopes, or technical questions you submit via our web forms.

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B. Information Collected Automatically
To maintain the security, functionality, and performance of our Site, we automatically collect certain technical and network data via cookies, web beacons, and server logs, including:

  • Device and Network Identifiers: Internet Protocol (IP) address, browser type, operating system version, internet service provider (ISP), and device type.

  • Usage and Navigational Data: Pages visited, duration of visit, clickstream data, referrer URLs, and interactive patterns on the Site.

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2. BUSINESS AND COMMERCIAL PURPOSES FOR COLLECTION
Ricloud collects and uses your Personal Information strictly for the following B2B business purposes:

  1. Communications & Inquiries: To respond to your direct questions, process service inquiries, and negotiate potential commercial arrangements.

  2. Infrastructure Security: To monitor website traffic, detect fraudulent or malicious activity, prevent unauthorized access to our web interfaces, and safeguard our network.

  3. Site Optimization: To analyze usage patterns, diagnose technical issues, and improve the interface layout and content of our public web presence.

  4. Legal Compliance: To comply with federal, state, and international laws, respond to subpoena requests, enforce our terms of use, or defend against intellectual property and liability claims.

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3. DISCLOSURE AND SHARING OF PERSONAL INFORMATION
Ricloud does not rent, lease, or sell your Personal Information to third parties for marketing or advertising purposes. We only disclose your Personal Information in the following narrow circumstances:

  • Service Providers: We may share information with trusted third-party contractors and vendors who perform operational services on our behalf (e.g., website hosting, IT security auditing, analytics, and CRM administration). These providers are legally bound by strict data processing agreements to keep your information confidential and use it solely for the services we specify.

  • Legal & Corporate Obligations: We may disclose your information if we believe in good faith that such action is required to comply with a binding court order, regulatory audit, or subpoena, or to protect the rights, safety, and property of Ricloud, our clients, or the public.

  • Corporate Transactions: If Ricloud undergoes a merger, acquisition, restructuring, joint venture, or sale of assets, your Personal Information may be transferred as part of the business assets to the successor entity, subject to standard confidentiality protocols.

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4. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA DISCLOSURES)
This section applies exclusively to California residents in accordance with the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 ("CCPA/CPRA").


A. Categories of Personal Information Collected
In the preceding 12 months, Ricloud has collected the following categories of Personal Information from visitors to this Site:

  1. Identifiers (e.g., name, corporate email, IP address).

  2. Professional or Employment-Related Information (e.g., company name, corporate title).

  3. Internet or Other Electronic Network Activity Information (e.g., browsing history, interaction with our Site).

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We collect these categories directly from you or automatically through your interactions with the Site for the business purposes described in Section 2 above.


B. Retention of Personal Information
We retain your Personal Information only for as long as is reasonably necessary to fulfill the specific B2B business purposes for which it was collected, or to satisfy applicable legal, statutory, tax, or regulatory requirements. When calculating retention periods, we evaluate the active duration of our business relationship, the sensitivity of the data, and statutory statute-of-limitation windows under California law.


C. No Sale or Sharing of Personal Information
Ricloud has not sold or "shared" (meaning shared for cross-context behavioral advertising) any Personal Information of California residents to third parties in the preceding 12 months. We do not use or disclose "Sensitive Personal Information" as defined under the CPRA.


D. Your Rights Under California Law
If you are a resident of California, you hold the following rights under the CCPA/CPRA:

  • Right to Know / Access: You have the right to request that we disclose what Personal Information we have collected, used, and disclosed about you over the past 12 months.

  • Right to Correct: You have the right to request that we correct any inaccurate Personal Information that we maintain about you.

  • Right to Delete: You have the right to request that we delete Personal Information collected from you, subject to legal exceptions (such as the need to complete a transaction, detect security incidents, or comply with legal holds).

  • Right to Non-Discrimination: We will not discriminate or retaliate against you in any way for exercising your CCPA/CPRA rights.

 

E. How to Exercise Your California Rights
To submit a verifiable consumer request to exercise your rights, please contact us through one of the following methods:

  • Email: info@ricloud.ai

  • Postal Mail: Attn: Privacy Compliance

    Ricloud Inc.

    6580 Via Del Oro,

    San Jose, CA 95119

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We will verify your request by matching the contact information provided in your submission with the data stored in our secure internal databases. You may also designate an authorized agent to make a request on your behalf, provided the agent submits written proof of power of attorney or explicit authorization signed by you.

5. COOKIES AND OPT-OUT FRAMEWORKS
We use essential cookies to keep our website running, and analytical cookies to understand how visitors interact with the Site. You can modify your tracking preferences at any time by clicking the "Cookie Settings" floating button on the bottom left, which allows you to toggle consent for analytical and performance cookies.

6. CONTACT INFORMATION
If you have any questions, concerns, or complaints about this Privacy Policy or our data management practices, please contact us at:


Ricloud Inc. 6580 Via Del Oro,
San Jose, CA 95119
Email: info@ricloud.ai

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